Hotline and customer support
ZwickRoell's hotline has experienced and qualified service engineers standing by to quickly and competently troubleshoot your testing machine or testing software. You can reach our customer support team, free of charge, Mondays through Thursdays between 7:30 a.m. and 6:00 p.m. and Fridays from 7:30 a.m. to 5:00 p.m. at +49 7305 10 11225 or via our contact form.
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Customer support Remote support Support Desk Response packages
Hotline
A problem with your testing system must be resolved quickly to save time and money. You need the right expert with the right experience standing by via telephone or on-site. Depending on the problem, the right original spare part must be immediately identified and shipped. Troubleshooting and subsequent fault correction must be quick and efficient. ZwickRoell Services offers free Hotline services and much more.
Our Hotline is specifically set up to quickly and competently answer questions relating to your testing machines or testing software malfunctions.
Live connection with Remote Support
Do you need immediate assistance in the event of faults that occur in your testing system? Is the long wait for a service technician leading to long downtimes and high travel costs?
Our efficient Remote Support tool provides a direct live connection to your machine via chat, webcam and audio, based on a secure IT infrastructure with TÜViT certified security standards.
Response packages for particularly high demands
Regular and preventative inspections guarantee long service life, functionality, and a high availability of your testing system. However, many customers have heightened availability requirements for their testing machines. This is frequently the case with automated testing systems or testing machines linked to production.
To meet these special requirements we have various response packages that guarantee the availability of a ZwickRoell service technician within a defined time frame. Depending on your requirements you can choose from a 24-, 48-, or 72-hour response package.
Your benefits:
- These response packages guarantee priority service with shortened response times plus guaranteed technician availability (Mon-Fri),
- ensuring the fastest possible troubleshooting including spare part specification (if required).
- This priority service provides faster fault correction and minimizes downtime for your testing machines.
